The ACTION bus driver is being extra cheerful, and I can tell he’s from the old school, (if there is an old school of bus drivers, or even an underground urban scene) he has clearly not read sections 3.1.1 through to 3.1.9 of the ACTION guide to being a better bus driver.
“It is not your responsibility to engage with the customer in any way. Techniques such as smiling and especially conversing, are now seen as being out dated and only act to take up more time for you and the customer and ultimately endanger the promptness of your service.”
It goes on: “If you do feel an overwhelming desire to engage with the customer, you can do this by …
